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US DOT # 1614540
FMCSA # 594964
NH AUTHORITY #645
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Cancellation Policy
Airport Transfers - A Cancellation Fee of 50% of the total cost will be charged on all reservations cancelled with less than 24 hours notice. Weddings, Proms, Sporting Events, Nights on the Town, and all other special event hourly service - A Cancellation Fee of 50% of the total cost will be charged on all reservations cancelled with less than two weeks notice. For reservations with less than 24 hours notice on those services a 100% cancellation fee will be charged because we can not re-book at that late date.
Terms and Conditions
Disclaimer
By placing a reservation with Avante Limousine and Transportation you acknowledge and expressly agree to the following policies, terms and conditions and authorize Avante Limousine and Transportation to charge your credit card in full for all charges relating to your reservation. These charges include, but are not limited to, charging your credit card in full for the reservation should you be considered a no-show (defined below). Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached (30 minutes past scheduled pick up time).
Privacy / Non-Disclosure Policy
Avante Limousine & Transportation hereby acknowledges that we will collect, store, and process information pertaining to your company on computer servers and/or paper files located in the United States. This information may contain, but not be limited to: addresses; phone numbers; officer and/or employee contact names; and credit card numbers with their corresponding expiration dates and security codes. We use the information we collect about your company in order 1) to provide our services, 2) to process your transactions, and 3) to provide customer service. Avante Limousine & Transporation gives access to information about your company only to those employees who require it to fulfill the three customer service requests listed. Under no cirumstances will Avante Limousine & Transporation divulge this information to third parties without your signed authorization.
Hourly Rates
Airport transfers are figured at a flat rate. Other services are charged at an hourly rate from garage to garage as follows:
Luxury Sedan $55 / hour with a two hour minimum
Luxury 4wd SUV $70 / hour with a two hour minimum
100" Stretch $80 / hour with a three hour minimum
Executive Coach $90 / hour with a three hour minimum
Gratuity
Please note that 20% will automatically be added to your base rate plus any additional wait time fees for chauffeur gratuity. Gratuity will not be calculated on tolls or parking. The full 20% will go to the chauffeur. Any cash given to the chauffeur would be considered a gratuity above and beyond the 20% charged on your reservation.
Additional Charges (flat rate fees)
Holidays - $35
Gate Meet - Parking Fees As Incurred
Additional Stop Fees - $20 (see explanation below)
Midnight - 2:00 am & 4:00-6:00 am - $10; 2:00-4:00 am - $25
The holiday and early morning fees will go directly to your chauffeur as additional compensation for their effort in rearranging their personal schedule.
Fuel Surcharges
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Price Per Gallon
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Fuel Surcharge %
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up to 2.19
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0
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2.20-2.39
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1
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2.40-2.59
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2
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2.60-2.79
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3
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2.80-2.99
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4
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3.00-3.19
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5
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3.20-3.39
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6
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3.40-3.59
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7
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3.60-3.79
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8
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3.80-3.99
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9
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4.00-4.19
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10
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4.20-4.39
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11
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4.40-4.59
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12
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4.60-4.79
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13
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4.80-4.99
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14
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Deposits
50% Non-Refundable Deposits are required for all hourly as directed services: weddings; nights out; sporting events; proms; etc. Hourly rates and minimums apply. The remaining balance is due two weeks prior to the reservation. Deposits on cancellations can be applied to future reservations if cancelled within the allotted timeframe (see cancellation policy). Airport service does not require a deposit, however, reservations will be secured with a credit card.
Airport Arrival Waiting Time
Avante provides up to 30 minutes of free wait time on each airport arrival for you to deplane and obtain your luggage. If you do not meet your chauffeur or call us within 30 minutes of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation. If client calls within allotted time frame to notify chauffeur that client will be delayed inside the terminal, charges beyond the 30 minutes will be billed in 1/4 hour increments.
Stop Fees
Stop fees are incurred on airport transfers or flat rate point to point transfers. Airport and other flat rate transfers are priced based on the distance and time estimated for travel and stops along the way deviate from this schedule and affect other reservations.
No-Shows
On all reservations you will be considered a no-show at 30 minutes past your scheduled pick-up time at an airport and 15 minutes past your scheduled pick up time at a business or a residence. If you have not met your chauffeur or contacted us by phone you will be charged in full for the total cost of the reservation.
Lost / Damaged Items
Avante Limousine and Transportation, and its affiliates, are not responsible for items that are left in vehicles, lost, or damaged. Avante reserves the right to charge a delivery fee for returning lost items if found. The rate will be billed as hourly to your location plus 20% chauffeur gratuity.
Unforeseen Circumstances
Avante Limousine and Transportation, and its affiliates, are not responsible for situations that are beyond our control. Included, but not limited to, are: traffic congestion; road closures; accidents; weather delays; and flight delays. Please note that inclement weather transportation will be billed at the hourly rate.
Handling of Luggage
Your chauffeur will assist in loading and unloading of your luggage and belongings. However, due to airport regulations, your chauffeur is not allowed to move the luggage any further than the curb.
Vehicle Damage / Cleaning
The person paying for the reservation is responsible for all damages and/or cleaning charges incurred by the passenger and/or party of the passenger. These damages include but are not limited to: vomit/sickness ($300 cleaning fee); alcohol spillage ($250 cleaning fee); broken glassware ($50 replacement fee); burns ($500 replacement / repair fee); upholstery tears ($500-$1000 replacement / repair fee); and/or opening of car door into another vehicle or object ($1500-$2000 repair fee).
Termination of Reservation (Right to Refuse)
Avante Limousine and Transportation reserves the right to terminate any reservation, without refund, if the chauffeur or the Avante dispatcher on duty feels that the passenger and/or party of the passenger is putting the chauffeur, the vehicle, or themselves and/or member of their party at risk. Also, if the passenger and/or party of the passenger are in possession of any illegal material and/or substance, this service will be canceled without refund. Avante further reserves the right to refuse service at its sole discretion.
Rate Changes
Avante Limousine and Transportation reserves the right to change rates at any time without notice.
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